FAQ! Need Help?We’ve got you covered
See Our Most Frequently Asked Questions Below
What’s process you have in your factory?
We have all process in house like extrusion, injection, injection blow molding, rotational, packing and assembling, so we can control the quality and production time.
What are your working hours?
Our general hours are: • Office opens Saturday-Thursday: 8:00 am – 16:00 pm (EET) • Factory opens 24/7
Where is your factory? Can I visit your factory?
We are located at Al Rameh Suburb, Hebron, Palestine 9020000. See us on Google Maps. You are always welcome to visit our factory, it’s around 84 km drive from Tel Aviv airport and 32 km from Jerusalem City, contact us to make an appointment, and we will arrange a pick up for you.
Do you have enough experience in manufacturing and export?
Yes, we have more than 25 years experience in manufacturing, and we are a team of professionals with average over 20 years experience in manufacturing and trading business. So far we have exported to more than 20 countries.
Where is your main markets?
Our main markets is Palestine and Israel, but we have export our products to more than 20 countries around the world. In addition, we have our own branch in Jordan.
How Can I order from you?
Visit our website or check our catalogues, select your interested items, submit your inquiry on website or send email to email@example.com, our sales will contact with you as soon as possible.
What’s your delivery time?
Usually we ship out within 30-35 days, while if have other special requirements, delivery time will be around 60-90 days. Depends on the order quantity and the finishes selected. For the items we keep in stock, it can be shipped out within less than a week.
How you think about your quality and prices?
Well, every manufacturer said they produce high quality products. We maybe not the best in Palestine, but we do our best to give you the highest quality. And for prices, we aren’t work for cheap prices. But we are proud to say we have the best balance for quality and prices, plus the service you can get from here, you will not regret for working with us.
What’s your products warranty?
Since we have a wide range of variety of products we provide multiple years warranty. For more details please check with our sales team.
Can you do OEM or ODM for us? Can you put our Logo on products?
Yes, we can put your logo and make your package according to your requirement, we can also work together by design some special or unique items according to your request.
What’s time schedule and process for developing a new products with you?
The process will be: propose an idea, make your draft design concept, customer change or confirm, make dimension, drawings and quotation, confirm, open mould, make sample, test, place trial order and ship. Usually it need around 60 days to 90 days for ship out the first order for the new order.
What’s your payment terms?
Usually we accept T/T payment, 50% deposit before production and balance before shipment.
Where is your loading port?
Our standard prices is EX works factory, and in special cases we study them individually. We can also do FOB Ashdod if special requires.
How you ship the products?
If the products is full containers, then we can ship the products with or without pallets, depends on how many space left in container. For LCL shipment, all products are packed well in plywood pallets with sticker cleared noted what’s in pallets and shipping mark.
Can I send my QC people to check the products quality in your factory/warehouse?
Of course yes. And if you don’t have people in Palestine, I can ask our independent QC to inspect the products and send the inspection report to you before loading, furthermore this is free of charge. We are working hard to make us to be your reliable supplier.
Can you provide me the products photos to put on my website and catalogue?
Yes, high resolution photos can be provided after order confirmed. Most our products already have a lot professional photos, If don’t have we can be of help to shoot and provided.
Do you have any stores?
We have two showrooms, one in Hebron City and another one in Ramallah City. For further locations, you may contact us, and we will lead you to the nearest partner of us. More information on Come Meet Us.
Who is the manufacturer of this product?
We're authorized wholesalers of dozens of important manufacturers beside of our wide range of our production: sometimes their brand is explicitly written, others times, in agreement with the company, the brand is not mentioned and in some other cases, the name of the products have been modified while still remaining 100% original products. A Collection Code allows customers to browse among products of the same brand choosing among uniformed finishes and materials.
Which unit of measurements do you use?
On royal.ps website, some units of measurements are indicated in mm/cm and some in inch; this is to be intended also when the symbol it's not expressly shown. The right conversion between cm and inch is the following: 1 cm = 10 mm 1 cm = 0,39 Inch 1 inch = 2,54 cm
You can order a product not present in the catalog?
Certainly yes. You should contact the number +970 2 2219800 or send an email to firstname.lastname@example.org
How can I find the products that I’m looking for?
write the product name in the search bar with keywords or by writing product number.
You cannot find on royal.ps item you wish?
First, try to verify that the model is not located in a different category/department than the one you entered in the search. If the search does not give results, however, do not hesitate to contact our customer service department on 2219800 2 970+ or via e-mail to email@example.com. Gladly answer all your questions. If you do not have the required model in stock, we will take your suggestion to improve our offer.
Got a complaint?
Our aim is for all of our customers to love everything we do. In the unlikely event this is not the case we want to know about it as soon as possible so that we can put it right for you and ensure that it doesn’t happen again.
I would love to work for you, how do I find out about job vacancies?
For a chance to join the Royal Company team please keep an eye on our Career page for the latest vacancies and instructions on how to apply.
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